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Lovebird Studios Limited – Data Protection Policy

Privacy & Data Protection Policy

Lovebird Studios Limited
Effective Date: 22 Apr 2026

1. Introduction

Lovebird Studios Limited (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

We are the data controller for the personal data we collect through our website, studio activities and business operations.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

2. Who This Policy Applies To

This policy applies to personal data relating to:

  • Website visitors
  • Customers and participants
  • Members and students
  • Employees and contractors
  • Suppliers and business contacts
  • Visitors to our studio premises

3. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Raphael Vraets
Lovebird Studios Limited
Pigdown Plantation, Pigdown Lane, Hever TN8 7LX
Email: info@lovebirdstudios.uk
Telephone: 07357817393

4. What Personal Data We Collect

Customer and Participant Information

We may collect:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Booking and attendance history
  • Membership or course information
  • Payment information
  • Emergency contact details where relevant

Website Information

When you use our website, we may collect:

  • IP address
  • Browser type and device information
  • Website usage data
  • Information submitted through contact forms or booking forms

Employee, Contractor and Supplier Information

We may collect:

  • Contact details
  • Employment or contractual records
  • Financial and payment information
  • Business contact information

5. How We Collect Your Data

We may collect personal data through:

  • Website contact forms and online bookings
  • Email, telephone and social media communication
  • Membership, registration and booking forms
  • Payment processing systems
  • Attendance at studio sessions, parties or events
  • CCTV systems on our premises
  • Photography or video recording during studio activities

6. How We Use Your Data

We may use your personal data to:

  • Process bookings, memberships and purchases
  • Provide classes, parties, studio sessions and events
  • Communicate with you about your booking or enquiry
  • Process payments and maintain financial records
  • Send marketing emails, updates and offers
  • Improve our website and services
  • Maintain the safety and security of our premises
  • Comply with legal obligations

7. Legal Basis for Processing

We process personal data using one or more of the following lawful bases:

  • Contractual necessity – where we need your data to provide services or fulfil a booking
  • Legal obligation – where we are required to keep records for tax, accounting or legal purposes
  • Legitimate interests – where we have a genuine business reason to process data, provided your rights are not overridden
  • Consent – where you have agreed to receive marketing communications or to the use of photographs where required

8. Marketing Communications

We may send you updates, studio news, offers or event information if:

  • You have given your consent; or
  • We believe we have a legitimate interest because you are an existing customer.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us.

9. Photography and Video Recording

Photographs or video recordings may occasionally be taken during studio sessions, events or parties for promotional purposes.

Where individuals are identifiable, these images may constitute personal data.

If you do not wish to be included in photographs or recordings, please let us know before or during the session.

For children under 18, we will seek consent from a parent or guardian before using identifiable photographs for promotional purposes.

10. CCTV

Lovebird Studios Limited operates CCTV at its premises, including certain studio and classroom areas, for the purposes of:

  • Protecting the safety of customers, staff, children and visitors
  • Safeguarding children and vulnerable individuals
  • Preventing and detecting crime or anti-social behaviour
  • Protecting studio property and equipment
  • Supporting insurance claims or investigations where necessary

CCTV footage is processed on the basis of our legitimate interests.

Cameras are positioned to monitor entrances, exits and general activity areas only. CCTV is not used in toilets, changing areas or other private spaces.

No audio is recorded.

Where children attend classes, parties or other activities, parents or guardians will be informed that CCTV is in operation.

Recordings are retained for up to 30 days and are then automatically deleted unless they are required for an ongoing investigation, insurance claim or legal matter.

Access to CCTV recordings is restricted to authorised persons only.

11. Data Sharing

We may share your personal data with trusted third-party providers where necessary, including:

  • Payment processors
  • Booking and scheduling platforms
  • Email and marketing systems
  • Accountants, insurers and professional advisers
  • IT and website providers

Where any personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place.

12. Data Retention

We only keep personal data for as long as necessary.

Typical retention periods include:

  • Booking and customer records: up to 6 years
  • Financial and accounting records: up to 6 years
  • Marketing records: until you unsubscribe or withdraw consent
  • CCTV recordings: up to 30 days
  • Photographs used for marketing: until consent is withdrawn or the image is no longer required

13. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to processing
  • Request transfer of your data to another provider
  • Withdraw consent at any time where consent is the lawful basis
  • Not be subject to automated decision-making

To exercise any of these rights, please contact us using the details above.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your experience and understand how the website is used.

These may include:

  • Essential cookies required for the website to function
  • Analytics cookies to help us understand website traffic and usage
  • Marketing cookies where applicable

You can manage cookies through your browser settings.

15. Complaints

If you are unhappy with how we handle your personal data, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office:

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.